Frequently Asked Questions

Your payment is authorized at checkout but not immediately charged. The payment will only be captured when your order is fulfilled and prepared for shipping.

Payment authorization means that the amount is reserved on your payment method, but it is not yet deducted. We will only capture the payment once your order is fulfilled and handed over for shipping.

The authorization is valid for 7 days. If your order is not fulfilled within this period, the authorization may expire, and payment will not be captured. If necessary, we may request a new authorization to process your order.

Some banks and payment providers may temporarily hold the authorized amount, making it appear as if the payment has been deducted. This is a standard banking process and does not mean you have been charged.

Your payment will only be captured once your order is fulfilled. If your order is not processed within the 7-day authorization period, the hold will automatically be released, and the amount will return to your account within 3-10 business days, depending on your bank.

We accept the following secure payment methods:
✅ Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Shop Pay
✅ Other options as available at checkout.

Orders can only be canceled if they have not been fulfilled. Once an order is processed and prepared for shipment, it cannot be canceled or modified.

If you need to request a cancellation, please contact us as soon as possible at customer-care@omnitrends.store. We will check the status of your order and let you know if cancellation is possible.

Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Order Tracking Page.

Order processing usually takes 1-3 business days, while for shipping:
✅ Products shipped from the U.S.: 2-5 business days
✅ Products shipped from China: 4-10 business days
✅ Expedited shipping: Available for some products at an additional charge
✅ Standard shipping: Free in most cases.

For estimated delivery times, please check the product description on each product page.

Currently, we only ship within the U.S.. We are working on expanding our shipping locations in the future.

If your package is delayed, please check your tracking details. If it has not moved for 5+ business days, contact our support team at customer-care@omnitrends.store, and we will investigate with the carrier.

For lost shipments, we will either resend the order or issue a refund, depending on your preference.

If you are not satisfied with your purchase, you may return it within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

For full details, please refer to our Return Policy.

Once we receive and inspect your return, your refund will be processed within 3-5 business days. Depending on your bank, the funds may take 3-10 business days to appear in your account.

If you receive a damaged or incorrect product, please contact us at customer-care@omnitrends.store within 7 days of delivery with a photo of the issue.

We will work with you to either replace the item or issue a refund, based on your preference. If a replacement is not available, a full refund will be provided.

If your order has not been fulfilled, we may be able to modify or cancel it. Contact us ASAP at customer-care@omnitrends.store with your order number and requested changes.

If your order has not yet been shipped, we can update your address. Email us at customer-care@omnitrends.store with your correct address and order number.

Check your spam/junk folder. If you still don’t see it, contact us at customer-care@omnitrends.store so we can verify and resend your confirmation.

1. Check with neighbors, household members, or your front desk.
2. Wait 24 hours—sometimes carriers mark packages as delivered early.
3. If the package is still missing, contact our support team for assistance.

Yes! We occasionally offer discount codes for new customers. Sign up for our newsletter or check our website for current promotions.

Enter your discount code at checkout in the "Promo Code" box. The discount will be applied before payment.

For wholesale or bulk orders, contact us at customer-care@omnitrends.store for special pricing.

No, you can checkout as a guest, but creating an account allows you to track orders and save shipping details.

Click "Forgot Password?" on the login page and follow the instructions to reset it via email.

Yes! We use SSL encryption to protect your data. Your information is never shared with third parties. See our Privacy Policy for details.

To request account deletion, email us at customer-care@omnitrends.store with your account details.

By placing an order, you agree to our Terms & Conditions, which outline order acceptance, payment policies, shipping details, and returns.

Warranty details vary by product. If a product includes a manufacturer’s warranty, the information will be available in the product description. If you have any questions, feel free to contact our support team.

No, Omni Trends is an online-only store. This allows us to offer the best prices and ship directly from our suppliers to your doorstep.

📧 Email: customer-care@omnitrends.store
📞 Phone: (984) 384-4246
🌐 Website

If we are unable to answer your call, please leave a message or contact us via email or through the Contact section on our website. Our team will get back to you ASAP to assist you.